In “Issues of Knowledge Management (KM) in the Public Sector” Xiaoming Cong and Kaushik Pandya state that the public sector should learn from the private sector about the management tools, techniques, and philosophies of KM.
The main challenge faced by KM in the public sector is lack of awareness. Because public authorities ignore the benefits of KM in improving decision-making process, poor performance is constantly witnessed in public agencies.
Public agencies need not only to share more knowledge but also generate more. Knowledge is different than data because it derives from information after this being compared, logically related, and connected with other information.
Technology is an element of KM. While it connects, it does not motivate people to share or identify the gap between existing and needed knowledge. Public authorities have to build an environment of trust, develop leaders who foster sharing, and create a reward system. Once this context is set, then public managers can devote time to the essences of KM which are i) whom to share ii) what to share iii) how to share iv) sharing and v) using.
The main benefits of KM essences are i) create values that reduce time & expenses of trial and error ii) reduce cost of operation & improve customer service iii) treat people like a valuable asset iv) reduce re-work, and v) increase innovation & collaboration & efficiency & productivity & quality.
http://issuu.com/academic-conferences.org/docs/ejkm-volume1-issue2-article17
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